I speak of the Tech Support people, those unsung heroes of the technical turmoil that surrounds all of us in this challenging world of the 21st century.
I make no claim to the following Terror Tech Tales being original – many of them have been “doing the rounds” for years. But they can all handle re-telling!
Terror Tech Tales
Often the early days are the worst.
Customer: “Do I need a computer to use your software?”
TS: “I need you to right-click on the Open Desktop.”
TS: “Did you get a pop-up menu?”
TS: “Ok. Right click again. Do you see a pop-up menu?”
TS: “Ok, sir. Can you tell me what you have done up until this point?”
Customer: “Sure, you told me to write ‘click’ and I wrote ‘click’.”
Should have got a medal!
Software problems can sometimes lead to a greater awareness with the general public. This is an actual conversation that occurred between a customer and a Tech Support operator. (He later got fired for his responses!).
TS: “May I help you?”
Customer: “Yes, I’m having trouble with WordPerfect.”
TS: “What sort of trouble?”
Customer: “Well I was just typing, and all of a sudden the words went away”